Advice you can trust from a no-nonsense professional What sets a great agent apart from the rest? I deal with agents every day and I find it is easy to identify the few agents that set the bar high. Is it the better-than-expected sales results? Is it their local knowledge? Or is it because their buyers win their dream homes at auction. In truth these are all great qualities of good agents but this does not necessarily make them exceptional. The point of difference for me is all in the approach, do you believe your agent is really working for you or are you a little concerned they are more focussed on themselves? It’s a simple question but I am amazed at how many clients I meet that just expect agents to be focussed on themselves. I have a simple belief that my reputation is my greatest asset and to build a great reputation in real estate I have to put other people's interests before my own. I pride myself on doing the right thing, treating my clients with honesty and respect, whilst providing exceptional service and simply telling it how it is. If people are at ease and trust your word, then negotiations become clearer and great results will follow. The phone calls I love the most are from people who say “can you help my friend”. My goal is to be that person for you. Prior to his success in Real Estate Iain was an IT Manager, Company Director, International traveller and Software Sales manager. When a career change was needed he then spent 10 years as a High School Mathematics teacher including two teaching spells at Massey High School. He has lived in West Auckland since arriving in New Zealand with his family 26 years ago. It is the skills with dealing with all sorts of people from all types of backgrounds that helps him quickly build rapport with his clients and leads to his long term trusting client relationships.