We expect reliable connectivity and support if something goes wrong. This means that as we juggle work, home, entertainment and sporting goals – whilst maintaining acost-conscious mindset, a well-established and locally focused provider such as Spark always has its customers’ backs.
As New Zealand’s largest telecommunications and digital services provider, operating amongst a field of many local challengers, Spark understands how consumer connectivity needs vary.
“We have a range of plans for our customers – based on their home, family, flat, or business needs,” says Chris Dunn, Product Marketing Manager at Spark.
“Our Consumer line-up includes ten core plans and some come bundled with a Netflix subscription on us. Availability varies depending on our network coverage or whether fibre is available at the address.”
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He says while there are various plans available across 4G, 5G Wireless and Fibre technologies, choosing the right plan for you is relatively straight forward.
“If you’re a small or medium household with basic needs like surfing the web, staying connected on social media, emailing, or streaming your favourite series on Netflix in HD, we’d typically recommend our lower cost and great value 4G Wireless Broadband plans such as Lite Wireless or Everyday Wireless.”
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For medium to larger families or flats, Dunn recommends Spark’s Fibre or 5G Wireless plans, which offer faster download and upload speeds. These plans are ideal for streaming multiple Netflix connections in HD/4K Ultra HD at once.
Dunn says that Spark also offers a 4G Portable Wireless Broadband plan for customers who want to take their connectivity with them for working remotely, or staying connected at the bach (available where Spark has 4G wireless broadband coverage).
“Hot-spotting from your phone tends to drain the battery and burn through your data allowance quite quickly, so customers love having a separate, dedicated connection they can take with them.”
Dunn says Spark is absolutely committed to its customers on all levels and recognises that people’s needs can change over time.
“We’re always happy to discuss whether a particular plan is best for you – or we’ll see if we can find you something that suits your needs better,” says Dunn.
Spark proactively runs a programme to assess customer data usage and may recommend a better plan for their needs.
“We contact customers to share a summary of their usage and in some instances we recommend a more suitable plan. This often leads to savings and data allocations better suited to their needs.”
For those customers with growing data needs, it gives them the opportunity to swiftly transfer to a more suitable option.
Spark plans don’t lock users into long-term fixed contracts and the company welcomes ongoing communication with its customers.
In times of financial uncertainty – which is where New Zealand finds itself currently, Spark’s broadband plans are compelling and offer ample choice for consumers. Its bundled plans are especially attractive to householders looking to combine several of their entertainment needs into one plan and this is an area Spark is actively looking to expand.
To select the best plan that works for you go to: spark.co.nz/shop/internet/plans
